As Finetech's Director of Sales Support Tracy is responsible for all onboarding processes for our clients. Tracy manages the day-to-day interactions with our agents in supporting them with a seamless onboarding experience.
She began her career in merchant services in 2002 at First Data as an office administrator where she learned and specialized in terminal file builds, calculating effective rates, PCI compliance, and reprovisioning of equipment. Tracy has also worked in the Insurance field for a number of years as a claims adjuster where she worked very closely with the underwriting team. Tracy has a passion for customer excellence and making sure our clients are taken care of from start to finish.